Best Western Plus Surprise-Phoenix NW

We had booked a house rental for 5 nights in Arizona through Booking.com. I was in contact with the owner through text messages. Boarding our flight from MSP. I received a text message from the property owner saying my name was not on his schedule for our vacation. I was freaking out. I had to turn off phone, plane was taking off. Worst 3 hours ever thinking we have no where to stay when we land. I called the owner once we landed. He claims he was not active on Booking.com/but obviously he was. How else could I get his informaion and book. I called Booking.com. They were so helpful!!! They reached out to owner. He did not answer phone nor email. Booking.com relocated us into a nice hotel near area we had booked the house rental. It was a very busy time in Phoenix. Spring training, air show, and final four. So it was difficult to find accomadations for us. But they did. And being that it was a last minute booking hotel. Booking.com covered the extra expense over our original payment for house rental. Took the stress out of worring about budget set for the rest of our trip. I dont know if any other website would have gone way beyond to help out a customer. We will forever be booking through them from now on. Especially, the whole situation was not their fault at all. Th home owner was a scammer.

Julie