Best Western Plus Surprise-Phoenix NW

The whole place was super clean, which I really appreciated. The free breakfast was a nice bonus, and the staff were so friendly and helpful the entire time. I was traveling alone as a 26-year-old girl traveling alone, and I felt completely safe during my stay, which was really important to me. The location was perfect—close to Target, Ulta, and plenty of food spots. The best part is you don’t even need to get on any major streets to get to them—you can just walk along the row of stores. It was so convenient. I’d definitely stay here again

We had booked a house rental for 5 nights in Arizona through Booking.com. I was in contact with the owner through text messages. Boarding our flight from MSP. I received a text message from the property owner saying my name was not on his schedule for our vacation. I was freaking out. I had to turn off phone, plane was taking off. Worst 3 hours ever thinking we have no where to stay when we land. I called the owner once we landed. He claims he was not active on Booking.com/but obviously he was. How else could I get his informaion and book. I called Booking.com. They were so helpful!!! They reached out to owner. He did not answer phone nor email. Booking.com relocated us into a nice hotel near area we had booked the house rental. It was a very busy time in Phoenix. Spring training, air show, and final four. So it was difficult to find accomadations for us. But they did. And being that it was a last minute booking hotel. Booking.com covered the extra expense over our original payment for house rental. Took the stress out of worring about budget set for the rest of our trip. I dont know if any other website would have gone way beyond to help out a customer. We will forever be booking through them from now on. Especially, the whole situation was not their fault at all. Th home owner was a scammer.

Our room had a sitting area with a half wall separating it from the "bedroom". The TV was in front of the bed, so I could read or write in the sitting area. The bathroom had a nice sized countertop, water pressure was good. The best thing about this hotel is the breakfast. They a lot to choose from...waffles, eggs, sausage, potatoes, toast, yogurt, donuts or sweets, milk, juice, good coffee.

I liked the free breakfast, the ice machine and vending machine on my floor, and the ease of getting to the hotel. The location is fantastic too since there’s two huge shopping plazas next door.

Breakfast was great and the lady that was setting up things was very nice. We were there just for one night but we enjoyed it. We went to Tucson and we are staying there on our way back to Bullhead.